21 Game's Terms & Conditions — What you should know before becoming a member

1 General Terms & Conditions

21 Game is an internationally licensed online gaming platform. To use this platform, you must comply with the general terms and conditions outlined below.

• These Terms & Conditions may be updated from time to time. We will notify you of any changes.
• Continued use of the platform will be considered acceptance of the updated terms.
• These Terms are available in both English and Bengali. In the event of any conflict, the English version shall prevail.
• 21 Game reserves the right to modify or discontinue any service at any time, for any reason.
• This platform is intended solely for individuals of legal age who are permitted to engage in gaming activities under the laws of their own jurisdiction.

2 Account Registration & Eligibility

To open an account with 21 Game, you must meet certain eligibility requirements. Registering with accurate information is mandatory as part of these Terms & Conditions.

• Age Limit: You must be 18 years of age or older to open an account.
• One Account Policy: Only one account per person is permitted. Opening multiple accounts is strictly prohibited.
• Accurate Information: All information provided during registration must be truthful, accurate, and complete.
• Verification (KYC): Identity verification is required before deposits or withdrawals above a specified amount.
• Information Update: Any changes to your personal information must be reported to us promptly.
• Account Transfer: Selling, transferring, or lending your account to another person is strictly prohibited.

You are encouraged to use a strong password when registering. You are fully responsible for the security of your account. If you lose your password or notice any suspicious login activity, contact support immediately.

3 Deposit Policy

Depositing on 21 Game is easy and secure. We support several popular payment methods including bKash, Nagad, and Rocket. Compliance with these deposit terms and conditions is mandatory.

• Minimum Deposit: The minimum deposit amount per transaction is listed on the deposit page.
• Your Account: Only payment accounts registered in your own name may be used.
• Third Parties Prohibited: Depositing from another person's account, or allowing someone else to deposit on your behalf, is strictly prohibited.
• Processing Time: Deposits are usually credited instantly. Occasionally, a brief delay may occur for verification purposes.
• Failed Transactions: If a payment failure is not resolved within 24 hours, please contact support.

4 Withdrawal Policy

Withdrawing your winnings on 21 Game is straightforward. However, certain terms and conditions apply to all withdrawals and must be followed.

• KYC Verification: Identity verification must be completed before your first withdrawal.
• Same Method: Withdrawals must be made using the same method used for the original deposit.
• Processing Time: Standard withdrawals are processed within 1–24 hours. VIP members are processed within 5 minutes.
• Bonus Wagering: Withdrawals from bonus balance are only permitted after the required wagering requirements have been met.
• Maximum Limit: Maximum withdrawal limits apply daily, weekly, and monthly. See the deposit page for details.
• Fraud Suspicion: If fraud is suspected, 21 game reserves the right to freeze withdrawals and conduct an investigation.

5 Bonus & Promotion Terms

21 Game regularly offers exciting bonuses and promotions. Each bonus comes with its own terms and conditions, and the general rules below apply to all bonuses.

• Only one bonus account per device, IP address, or household is permitted.
• Certain games may be restricted when wagering with bonus funds.
• Any unused bonus will be automatically cancelled upon expiry.
• 21 Game reserves the right to modify, suspend, or cancel any bonus at any time.

6 Gaming Rules

All games on 21 Game are completely fair and RNG (Random Number Generator) certified. Each game has its own rules, which are displayed before the game begins.

• Game Results: All game outcomes are entirely random and not predetermined. 21 Game does not interfere with the outcome of any game.
• Technical Issues: If a disconnection or technical error occurs during gameplay, the round may be voided.
• Betting Limits: Minimum and maximum betting limits apply to each game.
• Game Categories: Sports Betting, Live Casino, slots, bingo — each category has its own set of rules.
• Dispute: In the event of a dispute over game results, the game log will serve as the final authority.

7 Prohibited Activities

Prohibited activities are among the most critical parts of 21 Game's Terms & Conditions. Engaging in any of the actions below will result in immediate account closure, and all balances may be forfeited.

• Multiple Accounts: Operating multiple accounts under the same name or from the same device.
• Bots & Automation: Using automated software, bots, or scripts to play games.
• Fraud: Registering with false information, fraudulent payments, or any other deceptive activity.
• Money Laundering: Using the platform for the purpose of money laundering.
• Bonus Abuse: Exploiting loopholes in bonus terms to gain an unfair advantage.
• Account Hacking: Attempting to gain unauthorised access to another user's account.
• System Exploit: Attempting to exploit technical vulnerabilities in the platform.

8 Responsible Gaming

21 Game believes gaming should be fun, not a dependency. Responsible gaming is a core part of our Terms & Conditions, and your wellbeing always comes first.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits at any time.
• Time Limit: Set time limits for your gaming sessions and take regular breaks.
• Self-Exclusion: You can self-exclude your account for a set period whenever needed.
• Reality Check: You will receive reminders of time and money spent during your session.
• Expert Assistance: If you feel you may have a problem, we recommend seeking professional help.

Never treat gaming as a source of income. Chasing losses with more bets is a dangerous habit. If you feel gaming is having a negative impact on your life, please Responsible Gaming Page View.

9 Privacy & Data Protection

Protecting your personal data is a top priority for 21 Game. In addition to these Terms & Conditions, we maintain a separate Privacy Policy.

• Data Collection: Information required for registration and transactions is collected.
• Data Usage: Your information is used solely for service delivery, verification, and security purposes.
• Third Party: Your information is never shared with any third party except where required by law.
• Cookies: Cookies are used to enhance your website experience.
• Data Deletion: Certain data may be retained for legal compliance purposes even after an account is closed.

To learn more, visit our Privacy Policy Read.

10 Account Closure & Suspension

21 Game reserves the right to cancel or suspend an account without prior notice under the following circumstances.

• Violating any provision of the Terms & Conditions.
• Registration with false information or failure to pass KYC verification.
• Engaging in fraud, bonus abuse, or operating multiple accounts.
• Suspected money laundering or any other illegal activity.
• You may also request to close your account at any time. Any valid remaining balance will be returned to you.

11 Dispute Resolution

21 Game is committed to resolving all disputes promptly and fairly. Our support team is always on hand to assist with any complaints or issues.

• Step One: Contact our support team directly. Most issues are resolved within 24 hours.
• Step Two: If you are not satisfied with the support team's resolution, you may file a formal complaint.
• Final Decision: The game log is the final authority in any dispute over game results.
• Legal Disputes: Any legal disputes will be resolved in accordance with the rules of the relevant licensing authority.

12 Changes & Amendments to Terms

21 Game reserves the right to amend or update these Terms & Conditions at any time. When changes are made, we follow the process outlined below.

• At least 7 days' notice will be given before any major changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• The date of the latest update to these terms will be shown at the top of the page.
• To view a previous version of these Terms, please contact our support team.