Privacy Policy

At 21 Game Your Information Completely Safe & Secure

Your privacy is our top priority at 21 Game. Everything about how your information is collected, stored, and used is clearly set out in this Privacy Policy.

Last Updated: January 2026 Written in Bengali SSL Secured

How We We Protect Your Information

The 21 Game Privacy Policy is built on a set of core principles. Each is explained here in plain language for easy understanding.

SSL Encryption Protection

All data transmitted on 21 Game is protected by 256-bit SSL encryption. Your personal and financial information cannot be stolen.

Minimal Data Collection

We only collect information that is necessary to provide our services. We never ask for excessive or unnecessary data.

Data Not Shared with Third Parties

Your personal information is never shared with any third party except where required by law. Your data belongs to you.

Secure Data Storage

Your information is stored behind advanced firewalls and in encrypted databases. 24/7 security monitoring is in place to prevent unauthorized access.

Your Information, Under Your Control

Under the 21 Game Privacy Policy, you can request to view, correct, or delete your personal information at any time.

Spam-Free Communication

Your email address and phone number are never shared with advertising companies. You can opt out of marketing messages at any time.


Welcome to 21 Game. This Privacy Policy explains what information we collect when you use the 21 Game platform, how we use it, and how we keep it secure. Our Privacy Policy is written in plain, transparent language that is easy to understand.

21 Game believes privacy is a fundamental right, which is why we are fully transparent about how your information is used. By accessing the platform or creating an account, you are considered to have accepted this Privacy Policy.

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Important: Please read this Privacy Policy alongside 21 Game's Terms and Conditions. Together, both documents define the legal relationship between you and us.

1What Information We Collect

Under the 21 Game Privacy Policy, we collect three types of information — information you provide directly, information collected automatically, and information received from third parties.

Data Types Example Mandatory?
Identity Information Name, date of birth, national ID number Yes
Contact Information Email, phone number, address Yes
Financial Information BKash/Nagad number, transaction history Yes
Technical Information IP address, browser, device information Automatic
Gaming Information Betting history, wins and losses, preferred games Automatic
Verification Documents Passport, NID, photo (for KYC verification) On withdrawal

We never store your full payment card number or bank password. All financial transactions are processed through secure payment gateways.

2How We Collect Information

Under the 21 Game Privacy Policy, we collect your information in the following ways.

  • Direct Registration: Information you provide when creating an account.
  • KYC verification process: Documents uploaded to verify your identity.
  • Transaction Records: Information related to deposits, withdrawals, and bonuses.
  • Cookies & Log Files: Collected automatically when you access the site.
  • Support Contact: Information you provide via live chat or email.
  • Third-Party Verification: Via payment providers or KYC service providers.
Our Commitment to Transparency: 21 Game never collects your information secretly or without permission. You are informed before any data is collected.

3Purpose of Data Use

At 21 Game, your information is used only for specific, legitimate purposes. This Privacy Policy clearly outlines what those purposes are.

  • Account management: Creating, maintaining, and securing your profile.
  • Service Delivery: Keeping gaming, betting, deposit, and withdrawal services running.
  • Identity Verification (KYC): Fraud prevention and age verification.
  • Legal compliance: Complying with applicable laws and regulatory authority guidelines.
  • Support Services: Helping you resolve issues effectively.
  • Fraud Prevention: Detecting and preventing suspicious activity.
  • Personalized Experience: Showing you relevant offers and bonuses based on your preferences.
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Please Note: We do not sell your information. Sharing your data with third-party advertising companies is entirely contrary to our Privacy Policy.

4Data Sharing Policy

The 21 Game Privacy Policy clearly states when and with whom we may share your information.

  • Payment Providers: Limited information required to process transactions with bKash, Nagad, and Rocket.
  • KYC service provider: Licensed third-party providers for identity verification.
  • Legal authorities: Upon a valid court order or lawful request from law enforcement.
  • Regulatory Authority: Information required by the gaming licensing authority.
  • Audit firm: Limited information required for financial auditing.
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Never shared: Your information is never shared with advertising companies, data brokers, other gaming companies, or any unauthorized third parties.

5Cookies & Tracking Technologies

21 Game uses cookies and similar technologies on its website. This privacy policy explains in detail how cookies are used.

Cookie Types Purpose Duration
Essential Cookies Login sessions, security verification At End of Session
Functional Cookies Language preferences, user settings 1 Year
Analytics Cookies Site Usage Statistics 6 Months
Security Cookies Fraud Detection 30 Days

You can manage cookies through your browser settings. However, disabling essential cookies may affect some features of the site.

6Data Retention & Retention Period

Under the 21 Game Privacy Policy, your information is not retained longer than necessary. Retention periods vary depending on the type of data.

  • Account information: For the duration the account is active, and 5 years after closure.
  • Transaction Details: 5–7 years as required by legal obligations.
  • KYC documents: 5 years as required by regulatory standards.
  • Gaming Logs: 2 years for dispute resolution.
  • Marketing Data: Deleted immediately upon withdrawal of your consent.
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Data Deletion: Once the designated retention period ends, your data is securely deleted or anonymized. We never retain unnecessary data indefinitely.

7Your Rights

Under the 21 Game Privacy Policy, you have certain important rights over your own information. You can exercise these rights at any time.

Right to Access Your Data

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

You may request corrections to any inaccurate or incomplete information we hold about you.

Right to Erasure

In certain circumstances, you may request the deletion of your data (subject to legal obligations).

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Right to Data Portability

You can request a copy of your information in a readily readable format.

Right to object

You may object to your information being used for marketing or profiling purposes.

How to Exercise Your Rights: To exercise any of the rights above, please contact our support team. We aim to respond within 30 business days.

8Children's Privacy

The 21 Game Privacy Policy and our services are intended solely for individuals aged 18 and above. We do not collect any information from minors.

  • Age is verified at the time of registration.
  • Users under 18 are not permitted to use 21 Game.
  • Any data inadvertently collected from a child is deleted immediately.
  • If parents have concerns, they are welcome to contact us.
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Strict policy: Accounts belonging to users under 18 are immediately closed and all collected data is permanently deleted. This is a non-negotiable part of 21 Game's privacy policy.

9Security Measures

21 Game uses industry-leading security technology to protect your information. Our privacy policy is built on a robust security framework.

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall Protection: Advanced firewall to prevent unauthorized access.
  • 24/7 Security Monitoring: Round-the-clock cybersecurity team.
  • Regular Security Audits: Regular audits conducted by third parties.
  • Data Backup: Regular backups to secure, encrypted servers.
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Your responsibilities: Never share your account password with anyone. If you log in on someone else's device, always log out when you are done. Report any suspicious activity to us immediately.

10Privacy Policy Updates

21 Game may update this Privacy Policy from time to time. We will notify you before any significant changes take effect.

  • You will be notified via email or on the platform for any major changes.
  • The date of any update will be shown at the top of the page.
  • Continued use of the site after any changes constitutes acceptance of the updated policy.
  • Contact our support team if you would like to view a previous version.

11Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to reach out. The 21 Game privacy team is always ready to help.

Email: [email protected]
Responses are typically provided within 24–48 hours.

We are always committed to resolving your privacy concerns. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority.


Safe & Trusted

Privacy Guaranteed — Now Play with Peace of Mind!

Your information is completely secure at 21 Game. Open an account today and enjoy gaming on a platform you can trust.

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